Last updated: 27.11.2025
All Rights Reserved. 2021 – 2025, jack-poker.com is owned and operated by Jack La International Limitada, the company established under the laws of Costa Rica, with its registered address at Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad De Garabito, Bufete Sanchez Chavarria and company number: 3-102-907965. Contact us: [email protected]. jack-poker.com is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-202408001-FI1.
These Terms and Conditions apply to, and are binding upon you if you participate at the Casino.
This page defines the Terms and Conditions that apply to all monies and wagers accepted by us and all Services offered by jack-poker.com. These Rules, Terms and Conditions replace any pre-existing Rules, Terms and Conditions that appeared on this Website.
The following definitions are used in these terms and conditions:
By using and/or visiting any section of the Website, or by opening an account with the Operator through the Website, You agree to be bound by the Terms and Conditions and You accordingly: (a) agree to the use of electronic communications in order to enter into contracts; and (b) waive any applicable rights or requirements which require a signature by hand, to the extent permitted by any applicable law; (c) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms and Conditions do not affect your statutory rights.
In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by the Rules of any game You play ("Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable to such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
Please read the Terms and Conditions carefully before accepting them. Once You have accepted the Terms and Conditions, please print and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules and payment methods relevant to Your use of the Website. Please note that the Terms and Conditions are subject to change, as set out in paragraph 3 below.
If You do not agree to accept and be bound by the Terms and Conditions please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms and Conditions which we have presented to You and are in force from time to time.
For the avoidance of doubt, each and all sections of the Website are governed by the Terms and Conditions, and You should ensure at all times that Your use of the Services is in accordance with the Terms and Conditions.
The Terms and Conditions shall be agreed between You and the Operator and the Payment processor. All information on the Website is provided by the provider of services on the Website, a company Jack La International Limitada (hereinafter, Operator), is a company operating jack-poker.com. Jack La International Limitada is incorporated under the laws of Costa Rica and operates its regulated activities in terms of License No. ALSI-202408001-FI1. Jack La International Limitada as Operator in these Terms and Conditions is referred to as jack-poker.com, "We", "Us", "Our", "Management", "Site" or "Company" that you enter a contract with. The Player and registered Account Holder shall be referred to as "You", "Yours", "Customer" or "The Player".
Where we make changes to the Terms and Conditions which we wish to notify You of, we will do so by such a method of notification as we may, in our discretion, deem appropriate.
In order to place a bet or play a game using the Services, You will need to open an account with the Operator ("Your Account" or "Account").
In opening Your Account You warrant that:
Your Account must be registered in Your own, correct, real, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address (postal or IP), email address, Access Device or any environment where Access Devices are shared (e.g. schools, workplaces, public libraries etc) and/or account in respect of the Services.
We may, at our entire discretion, allow usage of the Duplicate Account to be deemed valid in which case all losses and stakes placed by or for You through the Duplicate Account shall be retained by us.
You are not allowed to register on the Website and use our services if you are a resident of Australia, Austria, Comoros, France, Germany, the Netherlands, the United States, Iran, North Korea and Myanmar, all countries on the FATF blacklist and other restricted countries. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
When opening Your Account, you confirm that: (a) the name and address You supply are correct; and (b) You are the rightful owner of the money which You at any time deposit in Your Account.
By agreeing to the Terms and Conditions You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "Checks").
A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password, which means only you can access your account. Your betting preferred currency and a deposit limit. A security question and the answer. Our registration page checks your details as you enter them and will let you know if there's a problem, so you can make any changes you need to before you click on the 'Create My Account' button. For legal reasons when travelling abroad you may not be able to access your account. The list of game providers and territories, from where the Customers are not accepted may be amended from time to time.
All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through [email protected], details of which can be found on the Contact Us page.
If You wish to participate in the Services, You must deposit monies funds into Your Account from an account or source of which You are the account holder. Such funds may (subject to paragraph 5) then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time provided that:
On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
The following practices are strictly prohibited on the JackPoker platform:
The maximum bet when having an active bonus is EUR 5 per spin or EUR 0.5 per bet line. jack-poker.com reserves the right to void bets and wager turnovers resulting from larger bets made on games and/or services.
jack-poker.com reserves the right to impose various restrictions to different countries where Customers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensations in any form.
In order to place a bet or access a Service you should follow the instructions provided at the respective section of the Website.
It is Your responsibility to ensure that the details of any bet, stake or similar transaction that you place using the Services (a "Transaction") are correct when using the Website.
Your Transaction history can be accessed by you, by clicking My Account on the Website, or through our Customer Services team.
We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms and Conditions.
Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
We may cancel or amend a Transaction due to Collusion, Cheating, Fraud and Criminal Activity, Errors or Omissions, as well as because of the terms set out for Verification of Your Identity.
The following practices (or any of them) in relation to the Services: abuse of bonuses or other promotions; and/or using unfair external factors or influences (commonly known as cheating); and/or taking unfair advantage (as defined below); opening any Duplicate Accounts; and/or undertaking fraudulent practice or criminal activity (as defined below), constitute "Prohibited Practices" and are not permitted and will constitute a material breach of the Terms and Conditions.
We may take action against Your Account if:
Collusion includes: the collusion by You with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us); any attempt to register false or misleading account information; and any actual or attempted act by You which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm.
"Criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered.
"Unfair advantage" shall include, without limitation, the exploitation of a fault, loophole or error in our or any third party's software used by You in connection with the Services (including in respect of any game).
Upon any termination of Your Account under this paragraph 14 we shall be entitled (without limiting our rights under paragraph 14.6) to withhold, from the repayment of the outstanding balance on Your Account, any monies: (a) pursuant to Collusion, Cheating, Fraud and Criminal Activity; (b) pursuant to Breach of the Terms and Conditions; (c) as otherwise provided by the Terms and Conditions; or (d) as required by law or regulation.
Where we close Your Account and terminate the Terms and Conditions pursuant to Collusion, Cheating, Fraud and Criminal Activity or Breach of the Terms and Conditions, the balance of Your Account will be non-refundable and deemed to be forfeited by You to the extent of any claim that we may have against You as at the date of such closure.
We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms and Conditions. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, withdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has given rise to the Account suspension with a view to resolving it as soon as reasonably practicable so that the Account can, as appropriate, either be re-activated or closed.
Where we have reason to believe that Your use of the Services is in breach of any of the relevant usage paragraphs we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.
If You are in doubt about the meaning of any term used in respect of the Services, You should:
Where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account, such circumstances are referred to as an "Error".
We reserve the right to correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed.
For the complete Terms and Conditions, including all sub-sections and additional clauses, please visit the official JackPoker terms page. For any questions regarding these Terms and Conditions, please contact us at [email protected].